Terms and Conditions
Terms and Conditions
Terms and Conditions of 1 January 2021
The terms and conditions for using the “VOX website”,
including the online store and the social section (hereinafter referred to as the “Terms and Conditions”)
§ 1. General provisions
The website available at www.voxindia.co is operated by VOX Building Products Pvt Ltd with its registered office in No 84, Adarsh palm Retreat, Devarabisanahalli, Marathahalli Outer Ring Road, Near Intel Bangalore Bangalore KA 560103 IN, GST number 29AAGCV0309N1Z0, CIN: U74999KA2017PTC105092, PAN:AAGCV0309N hereinafter referred to as: “VOX”.
1. These Terms and Conditions define the following:
a) principles of purchasing goods at the online store available at www.voxindia.co, i.e., using means of distance communication;
b) information about complaints and the right to withdraw;
c) principles of participating in and using the social section operated by VOX at www.voxindia.co.
2. The following definitions are introduced for the purposes of these Terms and Conditions:
a) Customer – a party shopping at the VOX Online Store who is a natural person with full legal capacity or a legal person or unincorporated entity with statutory legal capacity;
b) Entrepreneur – a natural person entering into a contract directly connected with their economic activity, where the contents of the contract indicate that the contract is not connected with the person’s professional activity as indicated, in particular, by the subject of the person’s business activity communicated according to the provisions on the Central Register and Information on Economic Activity;
c) Consumer – Customer who is a consumer, i.e., a natural person performing a legal action with the trader that is not directly related to his or her business or professional activity;
d) Moderator – VOX or another party expressly indicated by VOX that can view the comments and opinions on the VOX Website and moderate them;
e) My Account – administration tool provided on the VOX Website that can be used by the User/Customer to, among others:
- view their order history and access the social section available on the VOX Website;
- control and manage the parameters and scope of services/applications used by the User/Customer via the VOX Website;
- update and erase their data provided on the VOX Website;
- give or withdraw consent to receive commercial information.
- Nick – name of the Customer/User used for their identification within the VOX Website,
- Design – concept of the interior fit-out, created and saved (or modified and saved) on the VOX Website by the User using the VoxBox tool – which is provided and described on the VOX Website – using the goods provided by VOX;
- Registration – creation of an individual account by the User/Customer on the VOX Website referred to as My Account; Users/Customers register at the VOX Website by specifying their e-mail address, password and username (Nick);
- VOX Online Store (also referred to as the “Store”) – online store available on the VOX Website,
- Seller – party selling the goods to the Customer: in the case of the sale of furniture and decor, the Seller is Meble Vox spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Czerwonak (62-004), at ul. Gdyńska 143, entered in the register of entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS (National Court Register Number): 0000560558, NIP (Tax Identification Number): 7820021192, REGON (National Official Business Register Number): 631035843, BDO (Waste Register Number): 000008016; in the case of the sale of products from the door, floor and wall categories, the Seller is Składy Vox spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Czerwonak (62-004), at ul. Gdyńska 143, entered in the register of entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS (National Court Register Number): 0000560579, NIP (Tax Identification Number): 7790016245, REGON (National Official Business Register Number): 630118366, BDO (Waste Register Number): 000008016;
- VOX Website – website registered at www.voxindia.co, operated by VOX and consisting of the social section and the VOX Online Store;
- Act – act on consumer rights of 30 May 2014, as amended;
- User – natural person of legal age with full legal capacity, registered in the social section of the VOX Website;
- VOXBOX – tool available on the VOX Website, used for interior design; the VoxBox can be used to, in particular, define the area of the room, place interior furnishings in the room and prepare a visualisation.
- Business days – days from Monday to Friday, excluding statutory holidays.
4.The User may consent to receive commercial information as defined by the Act on the provision of services by electronic means of 18 July 2002, as amended.
The above-mentioned consent may be given by the User/Customer during Registration and at any time after Registration, including, in particular, when the User/Customer uses My Account.
The User/Customer may withdraw the above-mentioned consent at any time.
The Customer may also give the above-mentioned consent when shopping at the VOX Online Store.
5.The VOX Website, including the VOX Online Store, can be used if the ICT system of the User/Customer meets the following minimum technical requirements:
– access to a computer station or terminal device with Internet access;
– functioning of one of the following web browsers:
Internet Explorer 10.0 or later with JavaScript and cookies enabled, Mozilla Firefox 16.0 or later with JavaScript and cookies enabled, Opera 13 or later with JavaScript and cookies enabled, Safari 5.1 or later with JavaScript and cookies enabled.
§ 2. Terms for using the VOX Online Store
Terms and Conditions of 1 January 2021
The terms and conditions for using the “VOX website”,
including the online store and the social section (hereinafter referred to as the “Terms and Conditions”)
§ 1. General provisions
The website available at www.vox.pl is operated by Meble VOX spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Czerwonak (62-004), at ul. Gdyńska 143, entered in the register of entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS (National Court Register Number): 0000560558, NIP (Tax Identification Number): 7820021192, REGON (National Official Business Register Number): 631035843, hereinafter referred to as: “VOX”.
2. These Terms and Conditions define the following:
a) principles of purchasing goods at the online store available at www.vox.pl, i.e., using means of distance communication;
b) information about complaints and the right to withdraw;
c) principles of participating in and using the social section operated by VOX at www.vox.pl.
3. The following definitions are introduced for the purposes of these Terms and Conditions:
a) Customer – a party shopping at the VOX Online Store who is a natural person with full legal capacity or a legal person or unincorporated entity with statutory legal capacity;
b) Entrepreneur – a natural person entering into a contract directly connected with their economic activity, where the contents of the contract indicate that the contract is not connected with the person’s professional activity as indicated, in particular, by the subject of the person’s business activity communicated according to the provisions on the Central Register and Information on Economic Activity;
c) Consumer – Customer who is a consumer within the meaning of Article 221 of the Civil Code, i.e., a natural person performing a legal action with the trader that is not directly related to his or her business or professional activity;
d) Moderator – VOX or another party expressly indicated by VOX that can view the comments and opinions on the VOX Website and moderate them;
e) My Account – administration tool provided on the VOX Website that can be used by the User/Customer to, among others:
a. view their order history and access the social section available on the VOX Website;
b. control and manage the parameters and scope of services/applications used by the User/Customer via the VOX Website;
c. update and erase their data provided on the VOX Website;
d. give or withdraw consent to receive commercial information.
f) Nick – name of the Customer/User used for their identification within the VOX Website,
g) Design – concept of the interior fit-out, created and saved (or modified and saved) on the VOX Website by the User using the VoxBox tool – which is provided and described on the VOX Website – using the goods provided by VOX;
h) Registration – creation of an individual account by the User/Customer on the VOX Website referred to as My Account; Users/Customers register at the VOX Website by specifying their e-mail address, password and username (Nick);
i) VOX Online Store (also referred to as the “Store”) – online store available on the VOX Website,
j) Seller – party selling the goods to the Customer: in the case of the sale of furniture and decor, the Seller is Meble Vox spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Czerwonak (62-004), at ul. Gdyńska 143, entered in the register of entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS (National Court Register Number): 0000560558, NIP (Tax Identification Number): 7820021192, REGON (National Official Business Register Number): 631035843, BDO (Waste Register Number): 000008016; in the case of the sale of products from the door, floor and wall categories, the Seller is Składy Vox spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Czerwonak (62-004), at ul. Gdyńska 143, entered in the register of entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS (National Court Register Number): 0000560579, NIP (Tax Identification Number): 7790016245, REGON (National Official Business Register Number): 630118366, BDO (Waste Register Number): 000008016;
k) VOX Website – website registered at www.vox.pl, operated by VOX and consisting of the social section and the VOX Online Store;
l) Act – act on consumer rights of 30 May 2014, as amended;
m) User – natural person of legal age with full legal capacity, registered in the social section of the VOX Website;
n) VOXBOX – tool available on the VOX Website, used for interior design; the VoxBox can be used to, in particular, define the area of the room, place interior furnishings in the room and prepare a visualisation.
o) business days – days from Monday to Friday, excluding statutory holidays.
p) Civil Code – Civil Code act of 23 April 1964, as amended
4.
The User may consent to receive commercial information as defined by the Act on the provision of services by electronic means of 18 July 2002, as amended.
The above-mentioned consent may be given by the User/Customer during Registration and at any time after Registration, including, in particular, when the User/Customer uses My Account.
The User/Customer may withdraw the above-mentioned consent at any time.
The Customer may also give the above-mentioned consent when shopping at the VOX Online Store.
5.
The VOX Website, including the VOX Online Store, can be used if the ICT system of the User/Customer meets the following minimum technical requirements:
– access to a computer station or terminal device with Internet access;
– functioning of one of the following web browsers:
Internet Explorer 10.0 or later with JavaScript and cookies enabled, Mozilla Firefox 16.0 or later with JavaScript and cookies enabled, Opera 13 or later with JavaScript and cookies enabled, Safari 5.1 or later with JavaScript and cookies enabled.
§ 2. Terms for using the VOX Online Store
1. The VOX Online Store available at www.vox.pl is operated by VOX only in the territory of the Republic of Poland, and it can be used to enter into contracts for the sale of goods intended by the Seller to be sold through the Internet via the Store. All questions and requests of the Customers should be addressed to the Customer Service Department of the VOX Online Store available at informacja@vox.pl or at +48 67 253 94 94.
2. To use the VOX Online Store, the Customer should, by their own means, gain access to a computer station or terminal device with Internet access.
3. Orders for products may be placed only in the territory of the Republic of Poland. Products ordered via the VOX Online Store are delivered only within the Republic of Poland.
4. The prices of the individual products specified on the VOX Website that are effective as of the date the Customer places the order for the individual products will be effective from the date the Customer places the order until the date on which it is delivered.
5. All prices communicated on the VOX Website are given in Polish zlotys (PLN) and are inclusive of VAT. The above-mentioned prices do not include the costs of transporting the ordered products to the place of delivery indicated by the Customer – these costs will have to be paid for separately by the Customer.
6. The VOX Online Store offers the option of shopping using one of the following modes:
a) “Regular” mode – this mode enables shopping for products after prior registration at the VOX Online Store; at the time of registration, the Customer specifies the following personal data: first name and last name, user name, address, phone number, e-mail address and password, and for purchases made by Customers who carry on business, the Customer specifies data connected with their business, i.e., company name and legal form, address and NIP (Tax Identification Number); payment for the ordered products can be made using a conventional bank transfer, credit card, electronic transfer made via the PayU.pl electronic payment system or by selecting the “pay in instalments” option;
b) in the “Quick purchase” mode – this mode is used to purchase products without registering at the VOX Online Store. Payment can be made using a conventional bank transfer, credit card, electronic transfer made via the PayU.pl electronic payment system or by placing an order and selecting the “pay in instalments” option. The Customer specifies the data connected with the delivery address, including the following personal data: first name and last name, mail address, e-mail address and phone number, and for purchases made by Customers who carry on business, the Customer specifies data connected with their business, i.e., company name and legal form, address and NIP (Tax Identification Number);
c) in the “PayU Account” mode – after selecting the products, the Customer is redirected to the PayU.pl system, where they can log in / register and make the payment by electronic transfer or credit card.
7. Irrespective of the shopping mode selected by the Customer as described in paragraph 6 above, orders for the products sold at the VOX Online Store are placed by the Customers by filling out the form provided on the VOX Website.
8. After the Customer fills out the order form, selects one of the purchase modes described in paragraph 6 above and accepts the order summary generated for the Customer by the server of the VOX Online Store, the Customer makes the purchase by clicking the “order & pay” button.
9. When the Customer places an order at the VOX Online Store using any of the methods described in paragraphs 6–8 above and accepts it by placing an order with obligation to pay, they enter into a sale contract with the Seller.
10. The VAT invoice, issued as payment for the products purchased by the Customer at the VOX Online Store will only include the data provided by the Customer during order placement, and it will be enclosed with the package containing the products purchased by the Customer.
11. By accepting the terms and conditions of the store, the Customer agrees for the VAT invoices to be sent to the e-mail address indicated in the order form.
12. By placing the order, the Customer requests the issue of a VAT invoice recording the purchase of the products.
13. If an order placed by the Customer cannot be completed in any part because some of the products ordered by the Customer are unavailable, the VOX Online Store will promptly notify the Customer and refund all of the cash amount received from the Customer as payment for the unavailable product.
14. The possible options of payment and transport costs are available for information at www.vox.pl/sposoby-platnosci-1, and they are always indicated in the description concerning the individual products.
15. A registered Customer may review the products they purchased on the VOX Website and leave their opinion of shopping at the store. VOX will publish the above-mentioned opinions on the VOX Website after prior moderation.
16. If a particular product shown on the VOX Website can be purchased together with the assembly service, and the Customer wants to purchase the product together with the above-mentioned assembly service, they should submit a request for the pre-assembly measurement service at the VOX Website using the office of the Seller selected by the Customer on the assembly map provided by the VOX Website (hereinafter referred to as the “Assembly Request”). After the Customer submits the Assembly Request, they will be sent an e-mail with confirmation of the receipt of the Request in the system and a request for final confirmation of the pre-assembly measurement service. The pre-assembly measurement service is free. In the case of the Assembly Request, the presentation on the VOX Website of the product to be purchased together with assembly is not an offer within the meaning of Article 66 of the Civil Code. The contract for the sale of the above-mentioned product with installation is signed based on an agreement and arrangements made directly between the Customer and the Seller, without involvement of the VOX Online Store.
17. The Customer has to review the products they ordered in terms of quantity (conformity of the delivered products to the warehouse document or order form). Any identified shortcomings/irregularities should be reported by the Customer by e-mail to informacja@vox.pl within 14 days from the receipt of the product.